This product is covered by the Statutory Warranty of Conformity, laid down by Articles 128-135 of the Italian Consumer Code, for two years from its delivery.Should any non-conformity arise during the warranty period in relation to products sold directly by “Fedon 1919 S.r.l.” - also at its “Fedon 1919” single-brand stores and on its website www.fedon.com, the consumer must report such non-conformity within two months from its discovery, being it understood in any case that consumers may bring an action to claim any non-conformity up to twenty-six months from product delivery.

Fedon Customer Care may be contacted by email by writing to customercare@fedon1919.com or using the relevant form on www.fedon.com.

“Fedon 1919 S.r.l.” will take delivery of any allegedly non-conforming product and, if it is established to be actually non-conforming, it will repair it free of charge. Should product repair prove to be objectively impossible or excessively burdensome, “Fedon 1919 S.r.l.” will replace the product with an identical or equivalent product, where available; or else, it will supply a different product of equal value.

This Warranty does not cover damages arising after product purchase and caused by improper product use, negligence, carelessness, inexperience, accidents, abrasion, exposure to excessive temperatures, solvents, acids, water, ordinary wear and tear or transportation methods chosen by carriers.

To enforce the warranty, the consumer is required to keep proof of purchase. “Fedon 1919 S.r.l.” reserves the right to reject products that are allegedly non-conforming products if they are not accompanied by proof of purchase or if the information provided by the consumer is incomplete and/or not duly expressed.

In case of products purchased from entities that are not directly related to “Fedon 1919 S.r.l.” - including, but not only, authorised retailers, leather shops, stores selling travel items, etc. - the consumer must contact such sellers to enforce the aforesaid warranty.

For more information about returns and warranty requests for products purchased online, contact us using mailing at e-commerce@fedon1919.com