Shipments are always free for orders over €150.00.
Shipments to Italy are made by SDA courier. Delivery is made within 1-2 working days from order confirmation and costs 5,90€.
Shipments to Europe are made by DHL courier. The order is delivered within 2-5 working days and costs 15,00€.
When your package is shipped, you will receive an email containing the tracking number of the courier to follow your shipment.
Within 14 days from the delivery of your order, you can access the return procedure for online purchases. Returns are always free.
If you have purchased as an Unregistered User, you can make a return request contact us (email@example.com).
If you have purchased as a Registered User, you can request a return from your account, contact us (firstname.lastname@example.org).
Once the online return form has been completed and sent, customer service will contact you to confirm your request and provide you with information for collection.
Prepare the package, taking care to insert the labels and the original packaging of the product. Inside the package also insert the pre-printed label that you received together with the shipment.
Seal the package and remember to affix to the outside the address of our warehouse that we will communicate to you together with confirmation of return.
Now the package is ready ... you just need to wait for collection by the courier.
The refund will be made using the same method of payment chosen for online purchase. In the case of orders made using the cash on delivery method, the return of the amount paid upon delivery will be made by bank transfer. In this case you will need to provide bank details for reimbursement using mailing the informations (ABI – CAB – Current Account – SWIFT) of the person to whom the invoice was made out.